The Office of the Tax Ombud in Nigeria has announced that it has resolved at least 22 of the 33 complaints it has received to date. The agency stated that it is moving to accelerate the handling of taxpayer grievances by establishing a network of dedicated service points across the country.
To reduce delays in the complaint resolution process, the Office plans to set up approximately 57 desk offices. These new offices will be located within various states and revenue-generating agencies, bringing the grievance redress mechanism closer to taxpayers.
The initiative aims to streamline interactions between the tax authority and the public, ensuring that complaints are addressed more efficiently. By decentralizing the process through these desk offices, the Ombud seeks to minimize the time taxpayers spend waiting for responses to their concerns.
As of the latest report, 11 of the 33 total complaints received remain unresolved. The Office of the Tax Ombud continues to monitor these cases while implementing its expansion strategy to improve overall service delivery.
<small>Source: AllAfrica — read the original story there.</small>
