Stakeholders urge insurance, pension operators to prioritise customer value
Stakeholders in the insurance and pension sectors have called on operators in the industry to prioritise customer value in their operations.
At the 11th Annual Conference of the Nigerian Association of Insurance and Reinsurance Brokers (NAIRB), the panellists stressed the importance of improving services, investing in technology, and enhancing employee skills to drive technological advancement in the sector.
The panellists emphasised that recapitalisation should not be viewed solely as a regulatory compliance exercise, but as an opportunity to build resilient institutions that can deliver value to customers.
Panel Discussion at NAIRB Annual Conference
- Mrs. Jacqueline Agweh, Managing Director of Sanlam Allianz General Insurance, emphasized the need for operators to focus on developing products that address the unique needs of customers.
- Mr. Babatunde Adebayo, CEO of Zenith Pension Managers, called for a shift in focus from capital to customer value, as the success of recapitalisation should be measured by the benefits provided to customers and not the amount of capital raised.
- Mr. Peters Okechukwu, Managing Director of FCMB Group Pensions, urged operators to invest in technology, data analytics, and employee development to drive technological advancement in the sector.
- The panellists acknowledged that recapitalisation should not be seen as a regulatory compliance exercise, but as an opportunity to build resilient institutions that can deliver value to customers.
The Importance of Customer Value in Recapitalisation
Stakeholders have emphasised the importance of prioritising customer value in the recapitalisation process of insurance and pension operators in Nigeria. This is in line with the country's insurance and pensions industry regulators' call for operators to prioritise customer value in their operations.
The panellists argued that the success of recapitalisation should be measured by the benefits provided to customers, rather than the amount of capital raised.
The stakeholders also called for a shift in focus from capital to customer value, as it will drive the sector's growth and development.
Improving Customer Experience through Technology and Innovation
Stakeholders in the insurance and pension sectors have called for a shift in focus from capital to customer value in the recapitalisation process of operators in Nigeria.
The panellists highlighted the importance of investing in technology, data analytics, and employee development to improve customer experience and drive the sector's growth and development.
The stakeholders argued that recapitalisation should be measured by the benefits provided to customers, rather than the amount of capital raised.
Panellists' Call for Customer-Centric Approach
Insurance and pension operators in Nigeria have been urged to adopt a customer-centric approach in their operations.
Stakeholders at the Nigeria Insurance and Pensions Forum held in Lagos emphasized the need for operators to focus on customer value rather than capital recapitalisation.
The panellists highlighted that recapitalisation should be measured by the benefits provided to customers, rather than the amount of capital raised.
Recapitalisation: A Tool for Customer Value Enhancement
The insurance and pension sectors' stakeholders in Nigeria have called on operators to use recapitalisation as a tool to enhance customer value.
During the Nigeria Insurance and Pensions Forum, panellists emphasised that recapitalisation should be seen as an opportunity to improve customer experience and drive sector growth.
Investing in technology, data analytics, and employee development will be crucial in achieving this goal.
Recapitalisation: A Catalyst for Growth
Insurance and pension operators in Nigeria have been urged to view recapitalisation as a catalyst for growth in the sector.
At the Nigeria Insurance and Pensions Forum, panellists discussed how recapitalisation could drive sector growth and development by focusing on customer value.
The stakeholders argued that recapitalisation should be seen as an opportunity to enhance customer experience and improve the quality of services provided.
Recapitalisation: A Driver of Customer Value Enhancement
Insurance and pension operators in Nigeria have been encouraged to view recapitalisation as a driver of customer value enhancement.
During the Nigeria Insurance and Pensions Forum, panellists underscored the importance of focusing on customer value to drive sector growth and development.
The stakeholders argued that recapitalisation should be seen as an opportunity to improve the quality of services provided and enhance customer experience.
Nig
<small>Source: Vanguard News — read the original story there.</small>
