The Liberia Telecommunications Authority (LTA) has inaugurated a regional consumer service centre in Gbarnga, the capital of Bong County. The new facility is part of a broader effort to decentralise regulatory services and bring the authority’s oversight closer to the country’s citizens.
By opening a local hub, the LTA aims to strengthen consumer protection and improve the monitoring of telecommunications providers throughout Liberia. The centre will serve as a point of contact for users who need assistance with service issues, complaints, or information about their rights.
“This step brings regulatory support directly to the people of Bong County and other regions, ensuring that consumer concerns are addressed more swiftly and effectively,” said a spokesperson for the LTA. (Source: Liberian Observer)
Key functions of the Gbarnga centre include:
- Handling consumer complaints and inquiries
- Providing information on telecom services and regulations
- Monitoring service quality and compliance by providers
- Facilitating outreach and education on consumer rights
The opening of the regional centre reflects the LTA’s ongoing commitment to improve telecommunications governance and support the sector’s growth across Liberia.
<small>Source: AllAfrica — read the original story there.</small>
