JAMB, the Joint Admissions and Matriculation Board, has issued a five‑step guide to help candidates check the status of complaints lodged on its online support platform. The guide, aimed at streamlining the process, instructs users to log in with their email address and the ticket number assigned to their query.
As the body responsible for administering Nigeria’s university entrance examinations, JAMB receives a high volume of support requests each year. The new procedure is part of the board’s effort to improve transparency and reduce waiting times for applicants seeking assistance.
According to the announcement, candidates can now verify the progress of their complaints by accessing the support portal and entering the required credentials. The system will display the current status and any updates from JAMB staff.
Applicants are advised to keep their email address and ticket number handy, as these are the only pieces of information needed to retrieve their case details. The portal also offers a way to submit new queries if the issue remains unresolved.
JAMB’s move comes amid growing demand for clearer communication channels between the board and the thousands of prospective students who rely on its services each admission cycle.
<small>Source: Punch Nigeria — read the original story there.</small>