In a statement issued by the National Consumer Affairs Agency (NCAA), consumer‑protection director Michael Achimugu warned that airlines must meet specific obligations to passengers when flights are delayed or cancelled, even if the disruption is beyond their control.
Achimugu said the airlines’ responsibilities are set out in NCAA Part 19, a consumer‑protection regulation that governs how carriers must handle flight disruptions. The director emphasized that the obligations apply regardless of whether the cause of the delay or cancellation lies with the airline or with external factors such as weather or air‑traffic control.
According to the statement, airlines must provide passengers with timely information, assistance and, where appropriate, compensation in line with the provisions of Part 19. Failure to do so could result in regulatory action by the NCAA.
The post titled “How airlines’ handling of flight disruptions violates NCAA Part 19 — official” first appeared on Premium Times Nigeria, bringing the agency’s position to a wider audience.
The NCAA’s clarification underscores the agency’s commitment to protecting Nigerian air travellers and ensuring that airlines adhere to established consumer‑protection standards during flight disruptions.
<small>Source: Premium Times Nigeria — read the original story there.</small>