Air Peace Offers 25% Discount as Compensation for Delayed Lagos-Enugu Flight
Lagos-based airline, Air Peace, has extended a 25% discount to lawyer, Inibehe Effiong, as a form of compensation for the recent delay experienced on the Lagos-Enugu flight. The decision comes in accordance with a directive from the Nigerian Civil Aviation Authority (NCAA).
Effiong had taken to social media to share his dissatisfaction after the flight from Lagos to Enugu was delayed by over 12 hours. The airline has since acknowledged and addressed the issue.
In a statement released by Air Peace, the airline explained that the directive from the NCAA compelled them to take necessary measures to address the complaints from passengers affected by delays or cancellations. The airline also expressed regret for the inconvenience caused to Effiong and assured passengers of improved services.
The airline's Chief Operating Officer, Mr. Allen Onyema, stated that "We understand the frustration that such delays can cause and we are doing our best to ensure that such occurrences are minimized."
Nigerian Civil Aviation Authority's Directive
The Nigerian Civil Aviation Authority (NCAA) has been actively involved in regulating and improving the standards of aviation services in Nigeria. Their recent directive has prompted airlines to prioritize passengers' concerns and provide suitable compensation when necessary.
The NCAA has been pushing for better customer service and increased transparency among airlines to enhance the overall travel experience for passengers in Nigeria.
Air Peace Addresses Passenger Complaints
Following the delay experienced on the Lagos-Enugu flight, Air Peace has taken steps to address passenger complaints and improve their services.
- The airline has offered a 25% discount to passenger Inibehe Effiong as compensation for the inconvenience caused.
- Air Peace has pledged to minimize the occurrence of such delays in the future.
- The airline has assured passengers of enhanced services to ensure a smooth travel experience.
Air Peace's COO, Mr. Allen Onyema, expressed the airline's understanding of the frustration caused by the delay and assured passengers of their commitment to improving services.
<small>Source: Punch Nigeria — read the original story there.</small>
